Frequently Asked Questions

How does BackupVault Work?
It works by sending an encrypted copy of your files over the Internet to our secure server for storage. If you need to restore a file, you simply select the file you want to restore from the list and the file will be downloaded off our server directly to your computer. More information can be found here.

How safe is BackupVault?
BackupVault is very secure. We use 1024bit key exchange encryption (banks use 128bit) to secure your data when it is being sent over the Internet, and it stays encrypted when stored on our servers. For more information on the security, visit the security page.

Where is all my data going?
Your data will be stored on one of our secure servers located in the City of London at a secure facility.

I use a tape backup system, why would I need your service?
Tape systems are simply unreliable and also very time consuming to administer, see the advantages over tape page.

Is the service automatic?
Yes, backups can be set to run once a day, once a week or multiple times a day. It is completely up to you.

Can I restore different versions of a file?
Yes. BackupVault stores 30 versions of a file - you simply select the date you wish to roll back to and restore those files. For example, if you have a word document you have been working on every day, you can restore 30 different versions of the file. If you require more versions, please contact us for a quotation.

I have a slow Internet connection, does it make sense using BackupVault?
Yes you can still use BackupVault. The software supports dial up networking for 56k connections. The initial backup my take a while, but any subsequent backups should not take too long.

Are the backups full or incremental backups?
The first backup is a full backup. Subsequent backups are incremental.

Can I backup network drives or use this on a server?
Yes you can. Simply go to the network drive to be backed up and select your files.

Can I backup several computers/servers?
Yes you can, but you will need an additional account for every computer. Please contact us for a competitive quotation.

What files should I select?
You should select only your data files and not programs that can be found later on CD's. Data files such as images, Word and Excel documents, accounts data etc should all be backed up.

What operating systems does this work with?
Windows 98/ME/NT/2000/2003/XP, Red Hat Linux, SCO Unix, Novell Netware, Sun Solaris and Mac OS X.

Do you provide support?
Yes, we provide email and telephone support. Manuals are also available on our site to help answer most questions.

Are their any hidden charges with this service?
No, you can backup and restore as many times as you like.