BackupVault Privacy Policy

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for Blueraq Networks Ltd and www.backupvault.co.uk

We have created this privacy policy in order to demonstrate our firm commitment to privacy and to show you the policies and practices that we have put in place to protect your personal information. We hope that by doing this, you will feel confident about entrusting certain information to us on-line.

We do not intend to make changes to these policies too often unless required to do so by law. It would be impractical for us to notify visitors each time we had made a change, so you are advised to check and read the latest version each time you visit this site. The following discloses the information gathering and dissemination practices we have chosen to adopt for this web site. It applies to services, facilities and technologies which are employed on this site, or which may be employed in the future.


Information Automatically Logged

We use your IP (internet protocol) address to help diagnose problems with our server and to administer our website. We also use this information to help us make using our web site user friendly and more enjoyable.


Cookies

Cookies are used to help a company such as ours improve the way our visitors interact with the website. Cookies are data files that we send to your computer each time you visit the site - this allows us to remember you the next time visit. Facts such as your browser type, operating system and other non-personal information is used. For registered visitors and clients we may also remember some personal information such as email address, name in order to either personalise the visit or make the visit more efficient.


Secure Payment

We use SSL (Secure Sockets Layer) to communicate with your computer when you need to provide us with sensitive information. This includes any payment processing and accessing of your control panel or portal. SSL is accepted as the industry standard, secure way of encrypting the information passed between us and makes it extremely difficult for anyone else to intercept the transmission.


Uploaded Files

BackupVault provides online backup and storage services and as such provides the facility for you to upload and store text files, documents, images, videos and other digital content. We have strict internal procedures and systems in place to ensure that BackupVault staff and others cannot access or view this digital content. We will never disclose this content to any third party unless in receipt of a valid court order requiring us to do so.


Data Storage in the UK

Any information that BackupVault needs to store and process will be carried out on databases located in the UK, and in full compliance of the Data Protection Act.


Registration Forms

Our site's on-line forms require users to give us contact information (like their name, email, and postal address). Contact information from the registration forms is used to answer questions, give information about our company and its services; allow the download of our trial software and to send occasional newsletters. Users may opt-out of receiving future mailings by using the choice/opt-out section.


Updating Personal Information

You can help BackupVault maintain the accuracy of your information by notifying BackupVault of any changes to your address, title, phone number or e-mail address.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy pages of our web site. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.


Surveys

Our online surveys may ask visitors for contact information (like email address). Contact information from the surveys is used for other purposes such as making improvements to our web sites and to increase our knowledge about the needs of our customers and those who visit our site. It is also used to help us improve our Internet marketing techniques.


Security of Information

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control - including personal and business information collected from you.


External Links

This site contains links to other sites which are provided as useful sources of information for our visitors. It is impractical for us to vet each of these external sites for their content, privacy policy and other important subjects. We try to provide only relevant and credible links but we are not responsible for the privacy practices or the content of such Web sites.


Choice/Opt-Out

Where you have opted to receive one of our email newsletters or other online publications, these will always contain information on how you may unsubscribe.


Our Details

Blueraq Networks Ltd. Registered at 2 Mountside, Stanmore, Middlesex, HA7 2DT in England and Wales Company No: 05104805. VAT Registration 848 5356 87.


Contacting the Web Site

If you have any questions about this privacy policy, the practices of this site, or your dealings with this Web site, you can contact us by emailing backup@backupvault.co.uk.

Information Disclosure Policy

BackupVault will not otherwise disclose its customers' personal and account information unless BackupVault has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of BackupVault, BackupVault's customers, or others, or where BackupVault in good faith believes that the law requires such disclosure.


Electronic Communications

BackupVault also will not, except for the reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that BackupVault stores or transmits for its customers. The circumstances under which BackupVault will disclose such electronic customer communications are when:


  • It is necessary in order to provide service to the customer;
  • It is necessary to protect the legitimate interests of BackupVault and its customers;
  • It is required to cooperate with dispute policies, court orders, warrants, or other legal processes that BackupVault determines in its sole discretion to be valid and enforceable
  • It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by BackupVault and appear to pertain to the commission of a crime.

BackupVault disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. BackupVault will, however, review, delete or block access to communications that may harm BackupVault, its customers or third parties or otherwise infringe the rights of third parties.

The grounds on which BackupVault may take such action include, but are not limited to, actual or potential violations of BackupVault Acceptable Use Policy.