How to reset your password or encryption key on Attix5 Pro

During the initial installation of the Attix5 Pro software, users are asked to provide an encryption key and password when creating an account. To change either the encryption key or password, follow the instructions below:

Change the user account password

  1. Open the Attix5 Pro client software and click on Tools, Options.
  2. Click Change Password. Enter in your existing password in the box provided.
  3. Enter the new password you would like in the box provided and click Ok.
  4. The client software will connect to the Storage Platform and update the settings on the main Account Server.

Change the user account encryption key

  1. Open the Attix5 Pro client software and click on ToolsOptions.
  2. Click Change Encryption Key. Enter in your existing encryption key in the box provided.
  3. Enter the new encryption key you would like in the box provided and click Ok.
  4. The client software will connect to the Storage Platform and update the settings on the main Account Server.
Change password or encryption key
 
Encryption Key Warning

Note: If you forget the encryption key we will not be able to reset this for you. We will also be UNABLE TO RESTORE OR DECRYPT ANY OF YOUR DATA. Please do not forget this encryption key!

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