Perform a SPCommsTest to the Attix5 Storage Platform
The Attix5 backup software uses two main ports to communicate with our systems. Port 443 is used to authenticate against our Account Server (AS), whilst port 8443 is used to send the encrypted data to our Storage Servers (SS).
When a backup client has issues even connecting to the our systems it is usually a firewall configuration issue. To test this, you can either use the standard Telnet client via command line, or use the SPCommsTest tool below.
How to download and run the SPCommsTest tool
- Click here to download the SPCommsTest tool.
- Unzip the folder to your desktop and double click on the B5Test.exe file.
- In the Server IP/Host:Port section enter in the hostname of the server you wish to test. For example: as1.backupvault.co.uk:443 and click on Test Server. BackupVault support staff will be able to advise on the exact server name to test.
- The result above should return details of the server itself. If it does not or times out then there is an issue with the port you are trying to communicate on.