Backup Tips

 VSS Troubleshooting for BackupVault Pro


When backing up Windows machines to BackupVault, the client uses Microsoft Volume Shadowcopy Storage (VSS) to access specific applications and open files. VSS uses “Copy On Write” to handle changes to files when they are open. This concept is... Read More

 How to backup a network share with BackupVault Pro


The BackupVault Pro client has the ability to backup network drives. It is not advisable to backup by selecting a mapped network drive in case the server is logged off. The recommended method is to backup a UNC path as described below: Open the... Read More

 How VSS Works

Microsoft VSS – short for Volume ShadowCopy Storage – is used by Attix5 Pro when backing up open files to BackupVault. VSS is often misunderstood, and this guide seeks to explain how VSS works with Attix5 Pro and in general.  Note: The term ... Read More

 Perform a CommsTest to the BackupVault Storage Platform

The BackupVault Pro software uses two main ports to communicate with our systems. Port 443 is used to authenticate against our Account Server (AS), whilst port 8443 is used to send the encrypted data to our Storage Servers (SS). When a backup client... Read More

 Fix the SQL tab not displaying with BackupVault Pro

BackupVault Pro automatically detects a running MS SQL service and displays a SQL tab option on the left hand side. Occasionally the box will not be displayed and this is typically due to the permissions set within Microsoft SQL itself. To fix,... Read More