BackupVault Knowledgebase

How to configure OneDrive for backup


The BackupVault Client is capable of backing up your OneDrive folder, so long as OneDrive is configured correctly. If you encounter issues with your OneDrive backup, read below for more information.

Symptom of problem

When trying to backup your OneDrive folder from the BackupVault Client you may find that certain files are skipped, showing the error “Cloud files are not supported“.

Cause of problem

This is because by default OneDrive files are not stored locally, and are actually just forwarding rules rather than real files, so the BackupVault Client cannot include them. 

Steps to fix

  1. Right click the OneDrive icon in the system tray (Small blue cloud icon)
  2. Select “Settings”
  3. Under “Files on-demand” uncheck the box next to “Save space and download files as you use them”                                                                                                                 

Note: OneDrive will then download your cloud files and the backup client will be able to include them in your backups.