I've used BackupVault for 2 businesses now, one in the education section, and one in the industrial consultancy sector. Both businesses have strict requirements around remaining GDPR compliant and ensuring the security of our data. The service and support provided by the folks at BackupVault are superb, especially as they don't push you into a "one-size-fits-all" box.
The quality of service was clear right at the stage of setting up. BackupVault have been professional and knowledgeable, but still maintained personalised customer relations. We are very happy with the product and service they've provided.
Excellent guys at BackupVault, customer service is great. Having a UK Data Centre is critical for us, and for our compliance requirements. We've had this product for a few years now, and at multiple times a year something major happens where M365's native backup will not help us. This product has got us out of many tight situations, I can't recommend it enough.
I was looking for a UK-based replacement for our current school backups provider. Staff at BackupVault have been thoroughly professional and knowledgeable throughout the transition process. They were also very patient with our fairly slow internal finance processes and kept updating quotes as needed without quibbles.
Required an M365 backup service to replace one included in a wider offering. Looked at a few options. Backupvault looked like it gave me everything I wanted at a good price. And it did. All interactions friendly and professional.
Being a firm of solicitors it was important that the servers were GDPR compliant and hosted in the UK. We use office 365. We now have great peace of mind that everything is being backed up safely and securely. The team were super efficient, attentive and briefed me on how to restore any backups should we need these. I can highly recommend Backup Vault for any business.
Following a recent server outage at one of our sites, BackupVault's solution had us back up and running within the hour. Within 10 minutes, we were spinning up a VM at an alternative site, all within the Admin interface. Complex software packages and large, multi terabyte file shares were all available, with no complaints from our Team. Furthermore, support is fantastic!
We are using BackupVault and have found them brilliant. They have provided excellent service and are reasonably priced. I would highly recommend them.
We wanted an offsite backup service independent of our ISP/hosting company for our servers and databases at the data-centres. BackupVault is fast and very easy to use, with very good support if you need it. Overall, the service simply runs, we test the backups and everything works. I like that I can ask questions from time to time about the security or infrastructure.