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How Castle Computers Rescued Client Relationships with BackupVault’s Backup and Migration Support
Written by Rob Stevenson
The Client
Castle Computers is a long-established IT support provider delivering data protection and backup services to clients across a range of sectors. For years, they managed backups using a mix of cloud storage, disks, and on-site servers — including solutions from a third-party cloud backup provider.
But things changed when that provider was acquired by a larger company. Suddenly, billing became confusing and opaque, and support began to fail.
“The bills were indecipherable — we had no idea what we were being charged for. And the support, quite frankly, was appalling,” said Lynn Armstrong, Director at Castle Computers.
That’s when Castle Computers began searching for a new partner — one that offered clarity, support, and a human touch.
Our Solution
Castle Computers chose BackupVault for three key reasons:
- UK-based operations
- Transparent billing
- Easy access to real people on the phone
“It came down to the support offering. We needed someone we could actually speak to — and that’s exactly what we got with BackupVault.”
The onboarding was quick and seamless. The BackupVault support team provided help when needed, but the process itself was easy enough for Castle’s technical team to deploy without a hitch.
“Setup was no problem at all. And support, when needed, was given straight away.”
What We Did
While BackupVault was originally brought in for cloud backup, one high-stakes challenge revealed the true depth of the partnership.
Castle had a client with two Microsoft 365 tenants. One SharePoint site had reached its storage limit, and buying more Microsoft storage would have been prohibitively expensive. The obvious option — downloading and re-uploading 500GB of data — wasn’t feasible due to poor broadband speeds. And third-party tools cost upwards of £5,000.
That’s when Castle turned to BackupVault for help.
“We asked if they knew of any tool that could help. Within two or three days, we were up and running, and the whole migration was complete. It was a complete lifesaver — and it helped save the relationship with our client.”
Using AvePoint, BackupVault supported the full migration between tenants — at a fraction of the time and cost expected.
Results
With BackupVault, Castle Computers now has a reliable backup and migration partner who understands the pressures of delivering IT services to clients.
- Friendly, UK-based support is always on hand
- Backup and migration tools are dependable and well-supported
- Billing is clear and predictable — no surprises
“The products are excellent, the support is always available, and the team is just great to work with. I’d absolutely recommend BackupVault — 100%.”
What started as a search for a better backup solution has become a strategic partnership that supports Castle’s ability to serve and retain their own clients.
What’s Next
Castle Computers continues to grow its managed services, and BackupVault remains a trusted part of that journey — from backup to complex Microsoft 365 data migrations.
With a shared focus on responsiveness, reliability, and practical problem-solving, BackupVault ensures Castle has the tools — and the team — to deliver for their clients every time.
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