How Proactive Networking Strengthened Backup and Migration with BackupVault

The Client

Proactive Networking, led by Greg Brandon, is an experienced IT service provider managing data backup and migrations for a diverse range of customers.

Before partnering with BackupVault, Greg’s team was already using Redstor, provided through BackupVault. As Greg’s client base grew and their requirements evolved, BackupVault recommended alternative technologies that were better suited to specific use cases — including on-premises protection, Microsoft 365 backups, and data migration.

Greg appreciated the flexibility BackupVault offered — rather than being locked into a single product, he had access to multiple backup solutions, and could select the most appropriate tool for each scenario.

Our Solution

BackupVault provided Proactive Networking with a tailored backup service, giving Greg access to several backup technologies such as N-able, Acronis, and AvePoint.

These platforms were chosen to suit different customer needs – from on-premises backups to Microsoft 365 cloud protection and complex data migrations.

The client software was easy to install across devices, and a single, user-friendly web portal enabled Greg’s team to manage backups efficiently from one place.

What We Did

A key project involved migrating customer data from on-premises servers to Microsoft Azure. Although well planned and trialled multiple times, a technical problem occurred on the day of migration.

Greg’s team reached out to BackupVault’s technical support, who promptly stepped in. “We were put in touch with a really helpful technician who gave us clear instructions to resolve the issue,” Greg recalls.

The team worked closely together to complete the migration on time, demonstrating BackupVault’s commitment beyond simple backup and recovery.

Results

Since working with BackupVault, Proactive Networking benefits from a dependable, all-in-one backup solution that simplifies daily operations.

Greg Brandon highlights the ease of use and comprehensive support: “It’s very easy to use and basically does everything it says it’s going to do. The technical support is brilliant — we’ve never had an issue they couldn’t resolve.”

The centralised control panel also makes managing multiple backup products straightforward. Greg concludes, “BackupVault has streamlined our processes and delivered exceptional support, it’s a solution we confidently recommend to any business looking for a reliable and efficient backup system.”

What’s Next

BackupVault will continue to support Proactive Networking by providing access to the latest backup and migration technologies, ensuring they stay ahead of evolving data protection needs.

This includes enhancing cloud migration tools, expanding Microsoft 365 backup capabilities, and offering proactive monitoring and rapid incident response.

BackupVault is committed to delivering seamless, scalable solutions combined with expert technical support to help Proactive Networking deliver uninterrupted service and robust data security for their customers.